How can we help?

1. Make sure you're signed in to the same App Store or Google Play account you bought Pro with.
2. Open FotoSuite › Settings › Restore purchases.
3. If that doesn't work, check your connection and try again. The store needs to be reachable to confirm the purchase.

Still on Free? Email us with your store receipt's order ID (it starts with "GPA." on Google Play, or find it in your Apple purchase history). Don't send card details.

Subscriptions are managed by your app store, not inside FotoSuite:

• iPhone: Settings › your name › Subscriptions › FotoSuite, or apps.apple.com/account/subscriptions.
• Android: Google Play › profile icon › Payments & subscriptions › Subscriptions, or play.google.com/store/account/subscriptions.

You keep Pro until the end of the period you've paid for. Deleting the app does not cancel the subscription.

Refunds are decided by Apple or Google; we can't issue them directly.

• Apple: request one at reportaproblem.apple.com.
• Google Play: open your order history in Google Play and choose "Request a refund", or see Google Play's refund help.

No. Sign in with the same store account, install FotoSuite and tap Settings › Restore purchases. Pro doesn't carry over between iPhone and Android, because each store sells its own purchases.

Free includes every non-AI tool, batches of up to 10 photos and 3 free background removals a day. Pro adds unlimited AI tools (Remove Background, Upscale, Blur Face, Magic Eraser), batches of up to 50 photos and unlimited watermark presets. See pricing.

You may have allowed access to selected photos only, or turned access off.

• iPhone: Settings › Apps › FotoSuite › Photos › choose Full Access, or add more photos to the selection.
• Android: Settings › Apps › FotoSuite › Permissions › Photos and videos › Allow.

You can also pick files from the Files app (iPhone) or the system file picker (Android) without granting library access.

When you tap Save, results go to your Photos library (iPhone) or your gallery's Pictures/FotoSuite folder (Android). You can also save to Files or share directly. Recent results stay in the History tab until you delete them.

Unfortunately not. FotoSuite never uploads your photos, so we don't have a copy. Check your phone's "Recently Deleted" album (iPhone) or Trash/Bin in your gallery app (Android), where deleted photos usually stay for 30 days.

Yes. In Photos, your gallery or any app with a Share button, select one or more images, tap Share and choose FotoSuite. Then pick a tool.

To keep the app small, some AI models (for example Upscale and Magic Eraser) download the first time you use them, through the App Store or Google Play. After that the tool works offline. You can see and remove models in Settings › AI models.

Use the Restore brush to bring back missed areas and Erase to remove leftovers. Results are best when the subject is in focus and stands out from the background.

On iPhone, iOS 17 or later gives noticeably better cutouts.

Open Compress and choose a target size. FotoSuite adjusts quality and, if needed, resolution until the file fits. For forms and portals, the "Passport photo" recipe crops, sets the background and compresses in one go.

ID & Passport Photo sizes the photo and sets the background to the published rules for each document, but each authority makes its own decision. Check their current requirements (lighting, expression, glasses) before you submit or print.

Tap a detected face to turn blur on or off, and use "Add area" to blur anything it missed. Always check the result before sharing.

Very large photos and 4× upscaling use a lot of memory. Try:

• closing other apps, then trying again;
• using 2× instead of 4× upscaling;
• splitting a big batch into smaller ones.

If the app keeps closing, please email us your phone model and the photo's size (for example 48 MP).

iPhone with iOS 16 or later, and Android 8.0 or later. Some AI features run faster on newer phones.

FotoSuite opens JPG, PNG, WebP, HEIC/HEIF, GIF, TIFF, BMP and common RAW/DNG files, and saves as JPG, PNG, WebP, GIF or HEIC. Choose your default in Settings › Output format.

Yes, all core tools work offline. You need a connection only to download an AI model the first time, browse stock backgrounds, use HTML to Image, and buy or restore Pro.

Yes: Settings › Language. FotoSuite is available in English and Bahasa Indonesia, with more languages coming.